1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and e-transfers for Canadian customers.

2. Where do you ship?

We currently ship within Canada and the United States.

3. How much is your shipping charge?

• Canada: Free shipping on orders $90+. Orders under this amount have a $7.50 shipping fee.
• USA: Shipping is charged at actual rates based on the order weight and destination.
• Please note: We do not offer international shipping beyond the USA and Canada at this time.

4. How long does shipping take?

Orders are processed within 2-3 business days. Shipping times vary:

• Canada: 3-7 business days
• USA: 5-10 business days
  Delays may occur due to customs or high order volumes.

5. Can I pick up my order?

Yes! We offer local pickup from our warehouse at 8588 Cornish Street, Vancouver, BC. You will receive a confirmation email when your order is ready for pickup.

6. Do you accept returns or exchanges?

Unfortunately, we do not accept returns or exchanges, as our jewelry is considered a personal item. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at tatothewolf@gmail.com, and we will resolve the issue.

7. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.

8. Do you offer custom or pre-orders for out-of-stock items?

Yes! If an item you love is out of stock, feel free to contact us at tatothewolf@gmail.com, and we’ll do our best to restock it for you.

9. How can I contact you?

You can email us at tatothewolf@gmail.com or visit our Contact Us page for more details.